Return & Refund Policy
Your complete satisfaction is what matters most to us. If your purchase does not meet your expectations, you may return it according to the guidelines below.
Return Eligibility
Return applications must be placed within 30 calendar days from the date of order delivery.
For a return to be accepted, your purchase must fulfill these conditions:
- Be brand new, unworn, and in the exact condition received.
- Include original packaging, labels, inserts, and included components.
- Be in a resalable state suitable for restocking.
Refunds may be denied if returned goods lack original packaging or show evidence of use, abuse, or physical damage.
Non-Eligible Returns
The items listed below are non-returnable:
- Personalized or bespoke items.
- Downloadable software or digital files.
- Gift certificates or promotional coupons.
- Final sale or clearance products.
- Goods damaged after delivery due to customer neglect.
Cancellation Policy
You can request to cancel your order up to 12 hours after placing it. Please send us an email promptly if you wish to halt processing.
Refund Processing
Once we receive your returned package, we will verify its condition. Accepted refunds will be issued to your initial payment method in 7-10 business days. Processing timelines may vary depending on your bank or credit card provider.
Return Shipping
Unless the product was damaged, defective, or incorrect upon arrival, return postage fees are paid by the customer. Shipping charges are detailed at checkout.
Delivery Timelines
Order handling requires 2-4 business days. Delivery typically takes 7-15 business days after dispatch.
Damaged or Incorrect Orders
Should your shipment arrive damaged, incomplete, or with wrong items, please keep all packaging intact and contact us right away via email so we can fix the problem.
If you have questions about our Return & Refund Policy, please feel free to reach us by email.